Refund Policy

Last updated: January 1, 2025

At Anthony's Coal Fired Pizza Recipe Collection, we are committed to ensuring your satisfaction with every digital product you purchase from our website anthonycoalfiredpizzas.rest (the "Site"). Please read this Refund Policy carefully to understand our terms regarding refunds, exchanges, and cancellations for our digital products.

1. Digital Product Nature

All products sold on this Site are digital downloadable files, including recipe books, guides, and other culinary content (collectively, "Digital Products"). Due to the intangible and downloadable nature of these products, we do not offer traditional returns or exchanges once a product has been purchased and downloaded.

2. No Refund Policy

Because our products are digital and delivered instantly upon purchase, all sales are considered final. We do not provide refunds or exchanges for Digital Products except as set forth in Section 3 below. We encourage you to carefully review the product descriptions, previews, and any available samples before making a purchase decision.

3. Exception to the No Refund Policy

We will consider a refund request only under the following circumstances:

• Technical Failure: If you receive a defective or corrupted digital file that cannot be accessed or downloaded due to a technical error on our part, we will provide a replacement file at no additional cost. If we are unable to deliver a working replacement within a reasonable time, we will issue a full refund upon request.
• Duplicate Transaction: If you are accidentally charged twice for the same transaction due to a processing error, we will refund the duplicate charge.
• Unauthorized Transaction: If the transaction was not authorized by you or was the result of fraud, please contact your payment provider and us immediately for a refund.

4. How to Request a Refund

To request a refund under the exceptions outlined above, you must contact us within 14 days from the date of purchase. To be eligible for a refund, you must provide:

• Your full name and the email address used for the purchase.
• Your order number (found in your purchase confirmation email).
• The date of purchase.
• A detailed explanation of the issue, including any error messages or screenshots where applicable.

Please send your request to [email protected] or call us at +17544100509. We will review all refund requests and respond within 5-7 business days.

5. Refund Processing

If your refund request is approved, we will initiate a refund to your original method of payment. Refunds will be processed within 10-14 business days after approval. The time it takes for the refund to appear in your account may vary depending on your financial institution. Please note that we do not absorb any bank or payment processor fees that may apply to the refund transaction.

6. Damaged or Defective Products

If you believe you have received a damaged or defective Digital Product, please contact us immediately so we can investigate the issue. You must provide a description of the problem and, if possible, evidence such as screenshots or error logs. We will replace any defective Digital Product free of charge or issue a refund if we determine the defect is on our part.

7. Consumer Rights

Nothing in this Refund Policy shall affect your statutory rights as a consumer under applicable consumer protection laws. If any provision of this Refund Policy is found to be inconsistent with applicable law, that provision will be deemed null and void, and the remaining provisions will remain in full force and effect.

8. Changes to This Refund Policy

We reserve the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on this page with an updated "Last updated" date. By continuing to use the Site or purchase Digital Products after any changes, you acknowledge and agree to the updated Refund Policy.

9. Contact Us

If you have any questions regarding this Refund Policy, need assistance with a purchase, or wish to request a refund, please reach out to us:

• Email: [email protected]
• Phone: +17544100509
• Address: 44009 Ruecker Wells, Adachester, ND 86024, United States